Help & Support
This is a translation of the Chinese version. If they differ, the Chinese version prevails.
Found a problem, spotted a bug, or have a feature you'd like? Write to us: huangyumi0518@gmail.com
Including a screenshot of the issue plus your iPhone model, iOS version and app version helps us find the cause faster.
Common questions
Why does it need photo access
Sorting photos by capture time, analyzing photos, and showing thumbnails and full-screen images all need to read your photo library. Photos are analyzed only on this iPhone; nothing is uploaded, and originals are not changed.
Can I use it without photo access
Yes. Without access you can use the system picker to choose the photos to sort and send them after analysis; you just can't save them to an album.
Are photos uploaded
No. The app has no servers, and photos are analyzed only on this iPhone. If your iPhone has "Optimize iPhone Storage" on, originals are fetched from iCloud by the system photo service; the app itself stays offline.
Why only shoots with 2 or more photos
A single photo has nothing to compare, so there's nothing to pick. A shoot appears in the list only when 2 or more photos were taken in the same outing.
What if the suggestion isn't right
The suggestion in each group is only a suggestion. On the results page you can pick a different one, split a group, merge it with the previous one, add it to your picks, or keep a few extra to take with you.
Why download iCloud originals, and what if I'm offline
When an original is only in iCloud, it must first be brought onto the iPhone to be analyzed. When you're offline, the app explains which photos were skipped, and you can retry once you're back online.
Does saving to an album change or delete originals
No. Save to album only creates a new album and adds your picks to it; originals stay untouched.
Why send to WeChat in batches
Sending a lot of images at once may hit a limit on the receiving side. The app splits them into batches of a maximum size, and you can also send all at once (AirDrop, Save to Files and the like have no such limit).
How do I restore a purchase on a new phone
With the same Apple account, tap "Restore Purchases" in the top-right menu of the Shoots list or on the unlock screen.
How do I get a refund
Purchases are handled by Apple; please request refunds at https://reportaproblem.apple.com.